Support

Need help with Tachkila or MyTachkila? Write to us at support@tachkila.app and tell us what you were doing and which phone you use. We reply as soon as we can.

Signing in

Enter your phone number with the country code. If you have a password you will be asked for it; otherwise we send you a verification code by SMS. If the code does not arrive, wait a minute and ask for a new one.

Joining an academy

Ask your academy for an invitation. Open the invitation link, scan its QR code or type the code in MyTachkila. A player is added to the academy by its staff; a parent receives an invitation for each child.

Report content or behaviour

If you see a photo, video, announcement or other content that is abusive, inappropriate or should not be shared, tap the flag icon on it in the app, or email support@tachkila.app with the academy name and a short description. We review every report and remove content or suspend accounts that break our Terms of Service.

Delete your account

In MyTachkila: open Profile, tap the menu (⋮) at the top, choose Delete account and confirm.

You can also ask us to do it by emailing support@tachkila.app from the phone number of the account. See our Privacy Policy for what is kept and for how long.